Privacy Policy | Palm Cleaning
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Privacy Policy

Last updated: May 7, 2025

LYME CLEANING LLC, doing business as Palm Window Cleaning ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or contact us for services.

1. Information We Collect

We may collect the following types of information:

  • Contact Information: Name, phone number, email address, and property address when you submit a quote request or contact form.
  • Communication Data: Messages, texts, and emails you send us regarding services or appointments.
  • Usage Data: Basic analytics about how visitors use our website (e.g., pages visited, time on site) collected via third-party tools.

2. How We Use Your Information

We use your information to:

  • Respond to quote requests and schedule services
  • Send appointment reminders and service updates via SMS or email
  • Follow up on completed jobs or past inquiries
  • Improve our website and customer experience
  • Comply with legal obligations

3. SMS / Text Message Communications

By providing your phone number and consenting to receive text messages, you agree to receive SMS communications from LYME CLEANING LLC (dba Palm Window Cleaning). We send the following types of messages:

  • Transactional: Appointment confirmations, booking reminders, service updates, and job completion follow-ups
  • Promotional: Special offers, seasonal promotions, discounts, and marketing messages about our services

Message Frequency: You may receive up to 4–6 messages per month depending on your service schedule and opt-in preferences. Frequency may vary during promotions or active service periods.

  • Message and data rates may apply.
  • To opt out at any time, reply STOP to any text message from us. You may also email us at [email protected] to request removal.
  • For help, reply HELP to any text message.
  • We do not sell or share your phone number or SMS opt-in data with third parties for their marketing purposes.
  • Consent to receive SMS messages is not a condition of purchasing any service.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share data only with:

  • Service providers who assist in our operations (e.g., CRM software, scheduling tools), under confidentiality agreements
  • Law enforcement or legal authorities if required by law

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text messaging services used to deliver messages on our behalf.

No mobile information will be used for marketing or promotional purposes by any third party. Information sharing to subcontractors and support services — such as customer service platforms and scheduling tools — is permitted only as necessary to operate our business. All other use cases are excluded. Text message originator opt-in data and consent information will not be shared with third parties.

5. Data Security

We take the protection of your personal information seriously and implement appropriate technical and organizational measures to safeguard it, including:

  • Secure storage of customer data within our CRM platform, which uses industry-standard encryption
  • Restricting access to personal information to authorized personnel only
  • Using secure, encrypted connections (HTTPS) on our website
  • Regularly reviewing our data collection and storage practices

While we take every precaution to protect your data, no method of transmission over the internet is 100% secure. If you believe your information has been compromised, please contact us immediately.

6. Data Retention

We retain your information for as long as necessary to provide our services or as required by law. You may request deletion of your data at any time by contacting us.

7. Cookies and Tracking

Our website may use cookies or similar tracking technologies to improve your experience. You can disable cookies through your browser settings; however, some features of the site may not function properly.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Google, Facebook). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

10. Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications at any time

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Also see our Terms of Service.